Restaurant Compensating Customers After Sickness
May 18, 2006
Bravo's back open for business. As they continue to work with the 360 people who got sick from a norovirus, the Italian restaurant is also trying to "compensate" those customers for their troubles. Restaurant officials say the numbers are lower than normal, but they were fully staffed Wednesday as they try to get back to business.
The doors are open, the food is out and the loyal customers are coming back.
Customer: "It was outstanding as always."
But things are not exactly back to normal. The restaurant acknowledges the slow start. They say they're fine with that for now, and told 6 News, "we have every expectation that our guests will return."
During the five days the restaurant was closed, Bravo took a number of steps to ensure customer safety. They say they bleached the diner from top to bottom, steam cleaned the carpets and washed all the ducts and vents.
Customer: "What else can they do? They seem to have done everything."
Customer: "It was great. I didn't see any flaws."
Customer: "I think they did an excellent job. It's spotless."
So spotless, some Bravo fans have already asked for a second helping.
Customer: "We came by invite yesterday, and then we came again today."
But while Bravo is clearly taking steps forward, they're also looking back. They say they've talked with most of the 360 people who got sick. Their goal- to make things right with everybody, and to make things right, they are compensating the sick on a case-by-case basis.
Bravo says some people will receive gift certificates to return, others will get reimbursed for their meal. Bravo also is looking at paying medical expenses and lost wages.
