Free Meals at The Fat Duck - You need Norovirus First
When I was in England in May I tried to get reservations at Heston Blumenthal's Fat Duck. Whether is was my profession or that it was actually busy, I do not know. However, now more than 500 diners who suffered food poisoning after eating at the Fat Duck restaurant have been offered a free meal.
A norovirus outbreak hit the Michelin-starred establishment in Berkshire for six weeks in January and February. Although the restaurant denied lapses in its food preparation, health investigators criticised its response in a recent report. During the norovirus outbreak, diners reported bouts of vomiting and diarrhoea.
In its report released earlier this month, the Health Protection Agency said the norovirus was probably introduced via shellfish. But it said the outbreak of food poisoning was worsened by the Bray restaurant's "delayed response". Investigators noted several weaknesses in the restaurant's procedures at the establishment in Bray which may have lead to the spread of the virus. These included a delayed response to the illness, staff working when they should have been off sick and the use of the wrong environmental cleaning products.
Perhaps next time - NOT.
Who would take them up on the offer of the free meal?
Where was the professional state of mind within gastro resposibility and the best practice in the food and catering industry? The staff and management responsibility and... the manner of well being of the customer???? Gone with the wind away...